1. Information We Collect
When you use Goga Xpress services — through our website, WhatsApp, or phone — we may collect the following information:
Your full name, mobile number and email address when you make a booking or inquiry
Pickup and drop location details for your trip
Travel date and time preferences
Payment information when applicable (we do not store card details)
Device information and IP address when you visit our website
2. How We Use Your Information
We use the information we collect to:
Confirm and manage your cab bookings
Share driver details and trip updates via SMS or WhatsApp
Send booking confirmations and GST invoices
Respond to customer service inquiries
Improve our service quality and website experience
Send relevant offers and updates (you can opt out at any time)
3. Sharing of Your Data
Goga Xpress does not sell, trade, or rent your personal information to third parties. We may share data only with:
Assigned drivers — for trip coordination purposes only
Payment processors — if online payment is used (PCI-compliant providers)
Legal authorities — if required by law or court order
All partners are contractually bound to handle your data with confidentiality.
4. Data Security
Goga Xpress protects customers' personal information through secure data handling practices and HTTPS encryption. We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Access to customer data is restricted to authorized personnel only.
5. Cookies
Our website uses essential cookies to ensure proper functionality. We may also use analytics cookies (e.g. Google Analytics) to understand how visitors use our site. You can disable cookies in your browser settings, although this may affect some website features.
6. Your Rights
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal requirements)
Opt out of marketing communications at any time
7. Contact Us
For any privacy-related queries or to exercise your data rights, please contact us at:
Email
info@gogaxpress.in
Phone
+91 70962 15555
Address
609, Ghanshyamnager Society, Zundal, Gandhinagar – 382421